Guidance for successful shopping

Ordering rights

Currently we sell to business and society customers only. After registering an account to our webshop, please send us an informal request for shopping rights by using the "Contact us" form or emailing to info at siptune.com.)

Prices, shipping costs

By default the prices shown are in euros. The customers located in Finland see the Finnish VAT, ALV 24% included in the price. EU and international customers see the net price .

Warranty

A warranty of one year is given to our products.

Notice! The mini connectors are not specified to bear hundreds or thousands of attaches and removals. Thus the connectors are considered as wearing parts and not included in the warranty.

Shipment

The shipment costs to Finland are (incl VAT 24%): - Door to door, Itella Express Business Day 14: 17.90 eur - Itella Economy 16: 15.90 eur - Pick-up from Tuusula store (Itella Logistics): 9.90 eur - Small order handling, orders below 150 eur (incl VAT): 8 eur - Invoice as letter, extra: 2 eur

Shipment prices to abroad vary, so we'll sent an invoice with manually adjusted shipment costs and disconts first to the customer for approval. Thus foreign cuatomers can ignore the freight costs given in the webshop checkout.

Currently we ship to all EU countries. Based on a separate agreement we are willing to ship also to outside EU. In these cases we do tax-free selling. This is the case also with companies with valid VAT ID within EU.

Delivery time

We deliver products available in the stock within two workdays. We keep you updated about the delivery phases via e-mail. In addition you can see the status in your own account history page.

Payment methods

The default payment method is a standard money transfer. After receiving your order we provide you with the bank data and ship your order as soon as we receive the money in our bank account. To known Finnish customers the payment terms is net 14 days.

Returns

With corporate customers the Finnish law does not require the possibility to return the product in 14 days even if there is no fault in the product. Even though, a faulty product can be returned to the dealer within the warranty period. As default a new similar product is shipped as return.